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Introducing Ria, our Digital Coach

Now more than ever, people are engaging digitally and with AI agents across a wide range of services. Compliant digital and AI-enabled support provides an option for first-line patient engagement, with escalation to 1:1 human support when needed most. The key is maintaining empathy and effectiveness - that’s where the Digital Coach comes in.

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Speak to your local Atlantis Health team to learn more about how Ria can support your patients

Our Digital Coach provides all stakeholders with a personalised experience that improves adherence, health outcomes, and brand engagement 

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Continuity
of support 

Meaningful support across the entire journey, from initiation and programme enrolment to ongoing maintenance

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Education and
Reinforcement 

Critical education to deepen understanding of your product’s efficacy, safety, dosing, and administration

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Empathetic
Connection 

Deep emotional connections through genuine empathy for common challenges like treatment costs and lifestyle modifications

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Patient
Engagement

Shared decision-making and communication between trusted providers and activated patients

How can a Digital Coach help your brand?

A Digital Coach can meet your audience wherever they are and whenever they need it. The results you achieve are as endless as the ways you can customise the technology - including leveraging AI capabilities for various use cases. Here are just a few examples:

Empowering and supporting your patients

Activate treatment
engagement

  • Have a new first-in-class treatment that holds untold opportunities for patients who may be hesitant to be the first prescribed? A Digital Coach can help them understand its efficacy and feel confident in its safety during a clinical trial or after launch.

Increase and maintain enrolment

  • Are you not achieving the support program or clinical trial enrolment rates you would desire? Patients will better understand the benefits of enrolment after discussing with a Digital Coach their barriers, challenges, and learning how the programme can help overcome them.

Leverage customised
outreach

  • Have a highly targeted population but do not want to invest in costly phone support? Let the Digital Coach provide your patients and providers with the personalised behavioural support they deserve.

Increasing engagement with HCPs

New treatment
engagement

  • Looking to get cut through with your new product in a crowded market? Activate HCPs engagement in your new treatment or solution and provide valuable information about its potential benefits.

The value of your support offerings

  • Battling perception with some HCPs that their patients don’t need additional support? Help HCPs evolve their perspective of the need and value of your patient support service.

Enhance your KOL/Speaker training

  • Looking to build engagement and understanding with your KOLs or expert speakers? Provide a new behaviour change learning experience with our Digital Coach, personalising the learning to need and profile.

Supporting and training Sales Representatives

Build confidence around new treatments

  • Launching a new treatment or support offering? A Digital Coach can guide your reps through an interactive learning experience to better learn about your new offerings.

Explain the value of your support solution

  • Struggling to build reps' confidence and understanding of your PSP offering? Build the need and value of your patient support service to enable reps/MSLs to explain solutions with confidence.

Provide engaging updates at scale

  • Looking for an engaging approach to keeping your team in the loop? A Digital Coach can provide regular product and patient support program updates in a personalised way.

Configurable guardrails

A Digital Coach grounded in approved content can enhance your existing disease awareness, clinical trial recruitment or secure patient support program portal. 

The Digital Coach is customisable, offering different languages, style and tone of voice to engage your target audience. 

Guardrails are then configured for each Digital Coach based on the intended purpose: informational, supportive, or navigational. 

  • No medical advice - refers back to own HCP
  • No treatment recommendations
  • Safety / escalation protocols
  • No superiority or comparative claims
  • No off‑label or unapproved content discussions
  • Clearly identified as AI not medical professional advice

Digital Coach is highly configurable and leverages behavioural science and compliant AI functionality to address needs across the patient journey.

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