Case Study: Highly personalized PSP for people living with multiple myeloma taking a complex oral treatment
Background
The Challenge
- An oral treatment with a complex regimen that must be taken with 2 additional medications presents unique and significant adherence challenges
- Patients were used to infusion treatment and meeting with their care team multiple times a month
- These patients have many comorbidities, and are often seeing multiple HCPs and on multiple medications
Our Behavior Change Approach
- We utilized Health Psychology and Motivational Interviewing to develop a custom screening tool to identify risk for nonadherence with each patient
- We trained Oncology Nurses in the use of person-centered communication skills and behavior change techniques
- Nurses then provided tailored emotional and practical support, guided by the screening tool results
The Solution
A highly personalized, omnichannel patient support program (PSP) with in-home and telephone-based nurse coaching support for both patients and their caregivers including:
- SMART goal setting tool
- Print materials addressing treatment and disease self-management
- Nurse coaches for practical and emotional support
- Personalized emails addressing factors related to treatment nonadherence
The Impact
- Program members completed 2.5 more cycles of therapy than patients not on the PSP
- 92% likelihood to receive next prescription vs. 63% for patients not in the PSP
“I wish you were around when I was first diagnosed, I would have been more informed and kept myself on track.”