Solutions Manager


Australia Australia

We are seeking a Solutions Manager with experiencing working in a fast-paced agency environment, who has a genuine passion for leveraging technology solutions to empower people to achieve better health outcomes. The right candidate will be confident and experienced in leading client projects from inception through to delivery. You will be working amongst a close-knit team dedicated to delivering unrivalled experiences for the patients we are so privileged to support.

Why Atlantis Health?

Deliver support solutions to improve health. Anywhere, anytime, for everyone. For good.

Empowering people to improve health outcomes through combining our 25+ years of global experience, data driven behavioral science technology. Delivering innovative and effective behavior change solutions.

• Atlantis Health is a world leader in designing and implementing multi-channel, personalized patient support and adherence programs. Our award-winning programs increase adherence to treatment, improve patient health outcomes and deliver economic benefits to healthcare providers and the pharmaceutical industry
• At the heart of our programs is our proprietary CRM, delivering personalized interventions addressing patient beliefs and concerns. Our CRM is architected as a highly secure, cloud-based, multi-tenant, continuous build application. It supports web integration with CMS and third-party applications using APIs, which drive dynamic content into websites and other applications, based on program needs
• We implement multi-market programs across Australia, and we are looking for a talented Solutions Manager to support our Patient Services team to deliver new and existing projects and to bring experience, energy to the delivery of our patient-centric programs

Essential requirements

• Passionate about co-design with patients, carers, Healthcare Professionals (HCPs) and Patient Advocacy Groups (PAGs) to ensure our solutions are always addressing an unmet need
• Interested in behavioural science and the application of health psychology frameworks that leverage evidence-based interventions to drive optimal health outcomes
• Responsible for efficient planning, budget management and driving the end-to-end delivery of complex digital projects that provide personalised multi-channel support
• Confident to be the key contact point for our key partner accounts, driving the delivery of projects, and leading on client WIPs and stand-ups
• Ability to form and nurture meaningful partnerships with our clients
• Operating as a key point of contact for external and internal project teams
• Demonstrate excellence in project management for our products and services, including timeline management and communication, risk identification and mitigation, deployment management with all parties (internal, client and third-party vendors)
• Coordinating resources (teams based in Australia and New Zealand) in the project through the maintenance of detailed project plans and ensure that the highest quality of work is produced, to a very tight project schedule, following robust, auditable processes
• Establish and continually manage detailed project plans, schedule, work breakdown structure, strategy, and deliverables. Manage scope creep and follow established change management policies
• Collaborate on project blueprints (scoping documents) and create other project documentation (including project plans, change requests, risk logs and reports)

Preferred experience and skills

• Digital and creative project management experience
• 2+ years’ experience working in a health or medical education agency
• Ability to manage the work, performance and professional development of direct reports
• Experience with materials approval platforms such as Veeva, PromoMats and Zinc
• Confidence in budget estimating and financial reconciliations would be considered an asset
• Confidence in client-facing and client management experience
• Experience of project managing a multi-disciplinary team, delivering projects which involve multiple client stakeholders
• Ability to efficiently handle projects simultaneously
• Proficient with Microsoft Office suite, specifically PowerPoint (PPT) and Excel
• Experience with Agile and Scrum project management methodologies would be considered an asset
• Knowledge and experience of digital project delivery using a range of web development tools
• Exceptional time management, communication, and organisational skills
• Excellent and proactive problem solver
• Ability to adapt quickly and be flexible in the face of changing priorities
• Excellent attention to detail

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